Customer Support FAQs

Customer Support FAQs


Below you will find some questions and answers you may find useful.

If the question you’re looking for isn’t here, please contact us and we’ll be happy to assist you further.

You can make a payment by contacting our office. To see our payment methods, please see our How to Pay section.

Please contact us and speak to a member of our team.

You may be asked to provide evidence of this, you can do this a number of ways such as providing a copy of your current council tax bill or tenancy agreement.

Please don’t feel scared or embarrassed.

Unlike other enforcement companies in our industry, we will always try and work with you before taking further enforcement action.

Please contact our office quoting your case reference number to discuss the matter.

Please note you may still be liable for the enforcement fees.

Please do not ignore this matter as it will not go away.

Enforcement action will continue, and you run the risk of having your possessions removed.

Please note further fees may be incurred for any further enforcement action.

Please contact our office as in some cases we may be able to set up a payment arrangement to assist in repaying the outstanding balance.

Inevitably a visit from an enforcement agent may be a stressful experience, but we expect all of our agents to act in a professional manner and in accordance with the National Standards for Enforcement Agents and our company policies at all times.  If you feel that you have been mistreated or the enforcement agent has acted incorrectly, you should contact us to discuss our complaints procedure.

If you feel you cannot discuss the matter over the telephone, please use our online contact form.

You can also read our complaints procedure.

The enforcement fees we charge are set in accordance with The Taking Control of Goods (fees) Regulations 2014.

You can view a full list of these fees here.